Returns & Refunds Policy

At XionCart, we strive to offer a smooth and reliable shopping experience. If you're not satisfied with a product, we’re here to help with returns, exchanges, and refunds — provided the request falls within our policy terms below.

Returns Policy

• The item is damaged, defective, incorrect, or incomplete upon delivery.
• You report the issue within 7 days of receiving the product.
• The item meets the return conditions listed below.

Note: A return request must include photo/video proof of the issue for verification.

Return Timeframe

You must request a return within 7 calendar days from the date of delivery. Returns requested beyond this window will not be accepted, except in special warranty cases.

Return Conditions

• Be unused, unwashed, and in original condition
• Include all original tags, labels, manuals, accessories, and packaging
• Not be damaged due to misuse or neglect
• Have a valid reason (see section 5 below)

Non-Returnable Items

• Personal care items (skincare, cosmetics, grooming tools)
• Innerwear, lingerie, and hygiene-related products
• Downloadable or digital goods
• Items marked as non-returnable on the product page
• Used or activated electronic items after the return window

⚠️ Electronic Appliances & Mobile Phones: After usage or once the return period has expired, product issues must be addressed through the seller or brand warranty.

Valid Reasons to Return an Item

• Product was damaged during shipping
• Product is defective or not working
• Wrong item, size, or color delivered
• Missing accessories or components
• Product not as described on the website

Change of mind or personal dislike after use is not considered a valid reason for return.

Refund Types

• Bank Transfer / Card Payment Refund
• Mobile Wallet Refund (bKash, Nagad)
• Store Credit in your XionCart account

Category-Specific Policies

Women’s & Girls’ Fashion

• Eligible: Damaged, defective, wrong size/color, or not as described.
• Request within 7 days.
• Unused, unwashed, with tags and original packaging.
• Non-returnable: Innerwear, lingerie, socks unless defective.

Men’s & Boys’ Fashion

• Eligible: Wrong size, style, or damaged.
• Request within 7 days.
• Original condition with all tags.
• Non-returnable: Undergarments, socks unless faulty.

Electronics

• Eligible: Dead on arrival, damaged, or not as described.
• Report within 7 days.
• Unused, with all accessories and packaging.
• Important: Used items handled via seller/brand warranty.

Kids (Fashion, Toys & Baby Products)

• Eligible: Incorrect, defective, or damaged.
• Clothing unused with tags, toys unopened in packaging.
• Non-returnable: Diapers, baby hygiene items, feeding accessories unless defective.

Sports

• Eligible: Wrong, damaged, or defective.
• Unused, with tags and packaging.
• Non-returnable: Opened safety gear unless damaged at delivery.

Health & Beauty

• Eligible: Damaged, leaking, or incorrect upon delivery.
• Sealed, unopened, and in original packaging.
• Non-returnable: Open skincare, cosmetics, perfumes, personal care unless defective.

Exercise & Fitness

• Eligible: Wrong, defective, or broken.
• Equipment unused, apparel unwashed, with original tags.
• Non-returnable: Used fitness trackers, yoga mats unless defective.

Exchange Policy (All Categories)

Exchange is subject to product availability and meeting return eligibility conditions. If exchange is not possible, a refund will be issued.

Refund Processing

Refunds are issued after inspection and approval of the returned product, typically within 7–10 business days.

Refund Methods

• Bank Transfer
• Mobile Wallet (bKash, Nagad)
• Store Credit

Need Help?

For category-specific return requests or assistance:
Company: Xion Cart
Website: https://xioncart.com/
Address: 69/M (3rd Floor), Panthapath, Dhaka-1205, Bangladesh
Email: support@xioncart.com
Phone: +8801717252866

By using Xion Cart, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for shopping with us! 🚀